How can we help?

FAQ's - Frequenstly Asked Questions

General Information

What is is a U.S. based wholesale online marketplace that connects retailers to awesome licensed items to sell in their stores.

We find you wholesale suppliers, partner with them and make sure that you're always up-to-date on what they have to offer.

When you place an order on our website, we collect payment (but never save save or share your payment information), work with the seller to ensure safe and timely transit of your items, pay the sellers, and advocate for you along the way if there are any delays or challenges.

Who operates is owned and operated by Merch Showroom LLC, a company registers in Minnesota, United States.

How do I contact you guys?

We're here to help. Please contact us or give us a call at 1-888-383-3770.

Where are you located?

Merch Showroom LLC is located in Rogers, MN (a suburb of Minneapolis, MN).

I don't have a business but I want to buy a few of the items on your website for myself. Can I do that?

Sorry, Merch Showroom pricing products and services are only available to retailers with verifiable sales tax and registration documents. If you see something on our site that you like, let us know and we'll send you a link to buy via one of our partners.

Is Merch Showroom a wholesale marketplace provider or are you guys a wholesale distributor?

As of April 2024, Merch Showroom LLC works as both a wholesale marketplace facilitator and a wholesale distributor.

Any items that display "Shipped and Sold by Merch Showroom" are distributed directly by us. This makes us a wholesale distributor.

Items sold by other sellers are provided to your company via our marketplace. Since we operate the marketplace over which the transaction occurs, that makes us a marketplace facilitator.

Should this matter to retailers? Not really, some of this has some legal implications with our sellers, but you can expect a seamless buying and shopping experience regardless of what or how you buy.

Why should I buy wholesale from you for my store?

We're an extension of your wholesale buying team (if you have one). If you're a one man or woman business, we add additional resources to your team by allowing you to spend less time on vendor management and PO placement and more time on growing your business.

We make wholesale buying easy. We find new wholesale suppliers, verify that they are legitimate and review their entire company to ensure that the items they offer are officially licensed and legal for you to resell.

Shopping the endless "aisles" of pop culture items on our website is fun and interactive. We make buying from multiple suppliers in a single online shopping session easy with our "split cart" functionality in our website.

From a security perspective, we collect your payment for all orders on Merch Showroom via secure methods. We never share you credit card or other payment information with anyone (including sellers). This helps keep you secure. No need to share your payment information with multiple suppliers.

Lastly, Merch Showroom is run by industry experts in merchandise licensing, wholesale operations, logistics, e-commerce, sales and marketing. We're here to help you succeed.

We do so much more than help sell merchandise. If your small business is looking for some help, contact us to let us know. Our business consulting and mentoring programs and Shopify development services are tailored to small businesses. We can help your business stand out.

Wholesale Account & Ordering

How do I register for a wholesale account?

If you're a retailer with a registered business in your state or province and have a sales tax number, you can register for a new wholesale account here.

Do I need to be a business to buy from you?

Yes, we only sell to approved businesses with verifiable resale certificates, tax IDs, etc.

Do you work with retailers outside the United States?

Not yet, but we're working on the logistics and supplier agreements now. Feel free to register for a wholesale account to be notified when we expand to your country.

Why do I have to fill out a sales tax exemption form with you if I already sent you my state sales tax ID / resale certificate?

In many states, a sales tax ID or resale certificate just says that you are registered to collect sales tax. Although that is needed, we require a sales tax exemption form to be filled out by every new customer. This form is a bit different. It is a declaration signed by you that says that you are going to use any items you purchase from us as part of your business (and will resell them). This means that we don't have to charge you sales tax on your orders.

How do I place wholesale orders on your website?

Once you have registered for a new wholesale account, have submitted the necessary business documents and have been approved, shopping on our site is easy.

Simply log in to your wholesale account to view pricing and to place orders. As you shop, you will see that different items are shipped and sold by different wholesale manufacturers and suppliers.

On any product page, you can see information about the seller like order minimums, shipping time estimations, etc.

When you check out on our website, you will see a "split order" shopping cart. Our shopping cart technology automatically splits your order into multiple orders in the shopping cart. Each order is for a separate wholesale vendor.

At the top of the checkout page, you will see if you have reached the order minimum from each seller. If you have passed the order minimum, there will be a "Buy from this Seller" button in the cart for you to complete your order. If you have not met the manufacturer wholesale order minimum, that information will be displayed to you (with the amount you need to add to meet the order minimum).

Can I cancel my order?

If an order is placed on our website in error, please contact us immediately.   It is important to understand all Merch Showroom policies before ordering on our website.   If you have any questions, please contact us before ordering.   It may be possible to cancel your order with the seller.   If the seller has already manufactured or transferred your merchandise to a logistics provider like UPS / Fedex, the order may not be cancelled.    There is no guarantee of order cancellations, but we will make a good faith effort with our sellers to meet your needs. 

I see names of different manufacturers and suppliers on your website. How does that work?

We partner with the best wholesale manufacturers of pop culture merchandise in the world. We share that information with you on the product pages of our website. When you place your order, merchandise will ship to you directly from the listed supplier. Our website and shopping cart is equipped with cool technology to split your shopping cart based on the seller of the items in your cart to make it easy to purchase from multiple wholesale suppliers quickly and easily.

Shipping Information

How long does it take for orders to ship?

All merchandise sold on the wholesale marketplace is owned, packed and shipped by approved manufacturers and distributors.   Order processing times vary based on each seller and are shown on the product pages for each item.  Each seller is assigned a fulfillment expectation upon onboarding to our marketplace that they are expected to meet.   Below is a summary of our seller fulfillment categories:   

Standard Fulfillment :  Sellers listed on our website as a "Standard Fulfillment Seller" typically take 3-7 business days plus shipping time in transit to deliver orders.

Extended Fulfillment:  Sellers listed on our website as an "Extended Fulfillment Seller"  typically take 8-21 business days plus shipping time in transit to deliver orders.

You can get more information by visiting our shipping policy page.

Do you ship overseas?

At this time, we do not ship outside the U.S. We hope to expand this program worldwide in the future, but due to licensing and distribution territory restrictions, this is not available yet.

How much does shipping cost?

Shipping costs will be shown in your shopping cart when during checkout on our website. They are based on order weight, volume, origin and destination.

Is rush or extedited shipping available?

Sorry, at this time, we are unable to have our manufacturing partners ship rush orders.

Where do orders ship from?

All orders placed on ship directly from the U.S. seller. These locations will vary by order depending on the manufacturer of the items. Please contact us if you require additional information about the location of a specific seller.

Which shipping services do you use?

All orders ship via FEDEX or UPS ground services.

Payment Information

How can I pay for my order?

We have partnered with 3rd party payment and installment payment providers to offer you payment solutions that are familiar and secure. We currently accept all major credit cards as well as additional payment methods like paypal. To help even more, you may qualify for a "buy now, pay later" installment payment plan provided by our financial partners. You options for payment will be displayed on our website when you checkout.

What happens if I get a shipment but it wasn't paid on my credit card?

Due to different order processing times and logistics with each manufacturer, it may be possible (although rare) to receive a shipment before it was paid. By placing an order with us, you entering into a legally enforceable contract with Merch Showroom LLC. By registering on our website, you are agreeing to abide by all terms of service.

We will reach out to you for payment on any balance due. Failure to respond to these requests with payment (unless otherwise arranged) will result in immediate reporting to all major credit agencies and collection actions. In the case of blatant fraud or theft, we will always file legal actions with your local government to press charges and prosecute to the fullest extent of the law. This includes criminal and civil charges whenever possible.

Marketplace and Sales Policies

Can I resell the items on your website on online marketplaces like, Ebay, Facebook marketplace, or others?

This one is a bit tricky! Some manufacturers and suppliers allow sales on marketplaces. Other suppliers do not. To verify that you can resell on a specific marketplace, please reach out to us and let us know some of the items in which you're interested.

Also, if an item has a marketplace restriction, you can see that information below the product page of any item on our website.

Can you write me a letter authorizing me to sell on online marketplaces?

No, we do not have the rights or ability to approve 3rd party sellers on any marketplace. There are 2 separate challenges with selling licensed merchandise on marketplaces.

  1. Counterfeit or Cease and Desist Notices - These are sent by licensing companies or lawyers hired to protect copyright or trademark infringements online. If the manufacturer has not approved you directly for marketplace sales, it is possible that you could receive a notice like this because they may not be familiar with your company. If you have purchased from us and receive a trademark infringement, followed all marketplace policies for a specific product, and have not altered the product before sale in any way, contact us so we can work on your behalf to sort it out.
  2. Brand Gatekeeping - Amazon and other marketplaces have a program that brands can utilize to control who sells there branded items on a marketplace. Some brands require you to be an approved seller to list their items on a marketplace. Typically, brands and sellers on our marketplace are not accepting new clients. These are also typically the sellers that have marketplace restrictions for sellers. If you do not follow these restrictions on our website and sell on an unauthorized sales channel, your information will be shared with the manufacturer, your account with us will be closed and we will not be able to help you with any legalities or other marketplace issues (up-to and including suspension of your ability to sell on a marketplace, lawsuits and other legal action).
Can I resell your items online on my own ecommerce webstore?


Can I sell your items at live music venues or concerts that feature the artists that are performing?

No, probably not. Most of the licensing for band merch on our site states that no items can be sold within 500 meters of any live concert venue. This includes the parking lot or other parts of the property owned by the venue. This is specific to merchandise depicting the artist or band that is performing live (other related bands and artists may be OK). Please check with the venue for more information.

Returns & Exchanges

Can I return the items I purchase if I don't like them?

All merchandise is sold on a non-returnable basis. We do not accept returns. In the case of damage, please see our full policy.

Some of the items I received in my shipment are damaged or broken. What do I do?

Oh no! Please contact us immediately to report the damage. Depending on the situation, we will have you return the damaged items, issue a refund to you or replace them. This is will occur at no additional cost to you.

Is everything on Merch Showroom licensed merchandise?

Yes, we require all sellers on Merch Showroom to sign legal supplier agreements verifying that all merchandise they offer on Merch Showroom is licensed. In many cases the suppliers here are well-known major suppliers that also sell to stores like Target, Macys, Nordstroms, Hot Topic, etc. For more information, please see our full trademark and intellectual property policy

What do I do if I get a cease and desist or trademark infringement notice for selling items bought on

Please let us know right away. We will collect up some additional information from you like the marketplace on which it occurred, your status as an approved retailer on that platform by the brand (if needed) and any additional information.

We will then work with the seller to remedy this for you.

If everything on is licensed, how is it possible that I just got a cease and desist or trademark infringement notice for selling one of your items online?

The licensing industry is full of different partners that have varying interests in each license. This may include licensors, licensees, software companies hired by the licensors to eliminate trademark infringements online, lawyers, and others. If you are selling online and you receive an infringement notice, please contact us so we can work with you.

Please note that it is important to be approved directly the manufacturer to sell on some online marketplaces. For others, it's ok. Review all product, supplier and marketplace policies carefully before ordering.

For more information, please view our full trademark and IP Policy and Terms of Use policy.

Get in touch

Have questions about your order, or a general enquiry?