FAQ's - Frequenstly Asked Questions
General Information
What is MerchShowroom.com?
MerchShowroom.com is a U.S.-based wholesale marketplace that connects independent retailers with officially licensed merchandise from trusted suppliers.
Our platform makes it easy for store owners to source high-quality band t-shirts, movie and TV collectibles, travel accessories, designer handbags at wholesale prices.
When you place an order through Merch Showroom:
- We securely process your payment (we never store or share your payment information).
- We coordinate directly with the supplier to ensure safe and timely shipment of your items.
- We handle payment to the supplier for your items.
- We advocate for you if there are any delays, issues, or challenges during the order process.
Our goal is to simplify the sourcing process so you can focus on growing your business with confidence.
What types of products can I buy wholesale through MerchShowroom.com?
We offer officially licensed band t-shirts, movie and TV merchandise, travel accessories, designer brand handbags, and other items for fashion boutiques, museum gift stores, online retailers, convenience stores (C-Stores), record stores, and pop culture retailers.
Are all products on Merch Showroom officially licensed?
Yes. We only work with suppliers and manufacturers that offer officially licensed merchandise. Our vetting process and legal contracts with suppliers ensures you receive legitimate products you can confidently resell in the United States.
Who operates MerchShowroom.com?
MerchShowroom.com is owned and operated by Merch Showroom LLC, a company registers in Minnesota, United States.
Do you offer dropshipping services?
Yes, we offer dropshipping for eligible retailers. Some items can be fulfilled directly from us or our suppliers to your customers. Learn more on our dropshipping program page.
How do I contact MerchShowroom.com?
We're here to help. Please contact us or give us a call at 1-888-383-3770.
Where are you located?
Merch Showroom LLC is located in Rogers, MN (a suburb of Minneapolis, MN).
I don't have a business but I want to buy a few of the items on your website for myself. Can I do that?
Sorry, Merch Showroom pricing products and services are only available to retailers with verifiable sales tax and registration documents. If you see something on our site that you like, let us know and we'll send you a link to buy via one of our partners.
Is Merch Showroom a wholesale marketplace provider or are you guys a wholesale distributor?
As of April 2025, Merch Showroom LLC operates as both a wholesale marketplace facilitator and a wholesale distributor.
Here's how it works:
- Wholesale Distributor: If a product is marked "Shipped and Sold by Merch Showroom," we are the distributor and ship the item directly to you.
- Marketplace Facilitator: If the product is sold by another vendor on our platform, we facilitate the transaction between you and the seller.
Does this matter to retailers?
Not really. While the distinction has some legal and tax implications behind the scenes, your buying experience remains seamless either way. Merch Showroom ensures a smooth checkout, payment, and shipping process regardless of who fulfills the order.
Why should I buy wholesale from Merch Showroom for my store?
Merch Showroom is like an extension of your wholesale buying team — whether you're a one-person shop or a growing retailer.
Here's why thousands of retailers trust us:
- Save Time: Spend less time managing vendors and placing POs, and more time growing your business.
- Vetted Suppliers: We research and verify every supplier to ensure they offer only officially licensed, legal merchandise.
- Fun, Easy Buying: Explore thousands of pop culture products across bands, movies, TV, and more while experiencing a single, easy-to-shop online experience.
- One Secure Checkout: Buy from multiple suppliers at once with our split-cart system. We collect payment securely and never share your payment info with sellers.
- Industry Expertise: Our team brings deep experience in merchandise licensing, wholesale operations, logistics, ecommerce, and retail marketing. We're here to help you succeed...not just to sell you merchandise.
- Business Growth Support: Need extra support? We offer small business consulting, Shopify development services, and mentoring programs tailored for independent retailers.
- VIP Rewards Program: Earn rewards points on every order, which can be redeemed for cash discounts on future purchases.
Merch Showroom isn’t just a place to buy wholesale. We're a strategic partner for growing your retail business.
Wholesale Account & Ordering
How do I register for a wholesale account?
If you're a retailer with a registered business in your state or province and have a sales tax number, you can register for a new wholesale account here.
Do I need to be a business to buy from you?
Yes, we only sell to approved businesses with verifiable resale certificates, tax IDs, etc.
Do you work with retailers outside the United States?
Not yet, but we're working on the logistics and supplier agreements now. Feel free to register for a wholesale account to be notified when we expand to your country.
What is the minimum order quantity (MOQ)?
Suppliers and manufacturers set minimum order quantities for their items. Many items have low minimum order requirements. Some items can even be ordered individually for wholesale pricing. Look for MOQ details on each product page.
Why do I have to fill out a sales tax exemption form with you if I already sent you my state sales tax ID / resale certificate?
In many states, a sales tax ID or resale certificate just says that you are registered to collect sales tax. Although that is needed, we require a sales tax exemption form to be filled out by every new customer. This form is a bit different. It is a declaration signed by you that says that you are going to use any items you purchase from us as part of your business (and will resell them). This means that we don't have to charge you sales tax on your orders.
How do I place wholesale orders on your website?
Once you have registered for a new wholesale account, have submitted the necessary business documents and have been approved, shopping on our site is easy.
Simply log in to your wholesale account to view pricing and to place orders. As you shop, you will see that different items are shipped and sold by different wholesale manufacturers and suppliers.
On any product page, you can see information about the seller like order minimums, shipping time estimations, etc.
When you check out on our website, you will see a "split order" shopping cart. Our shopping cart technology automatically splits your order into multiple orders in the shopping cart. Each order is for a separate wholesale vendor.
At the top of the checkout page, you will see if you have reached the order minimum from each seller. If you have passed the order minimum, there will be a "Buy from this Seller" button in the cart for you to complete your order. If you have not met the manufacturer wholesale order minimum, that information will be displayed to you (with the amount you need to add to meet the order minimum).
Can I cancel my order?
If an order is placed on our website in error, please contact us immediately. It is important to understand all Merch Showroom policies before ordering on our website. If you have any questions, please contact us before ordering. It may be possible to cancel your order with the seller. If the seller has already manufactured or transferred your merchandise to a logistics provider like UPS / Fedex, the order may not be cancelled. There is no guarantee of order cancellations, but we will make a good faith effort with our sellers to meet your needs.
I see names of different manufacturers and suppliers on your website. How does that work?
We partner with the best wholesale manufacturers of pop culture merchandise in the world. We share that information with you on the product pages of our website. When you place your order, merchandise will ship to you directly from the listed supplier. Our website and shopping cart is equipped with cool technology to split your shopping cart based on the seller of the items in your cart to make it easy to purchase from multiple wholesale suppliers quickly and easily.
Shipping Information
How fast will my order ship?
All merchandise sold on the Merchshowroom.com wholesale marketplace is owned, packed and shipped by approved manufacturers and distributors. Order processing times vary based on each seller and are shown on the product pages for each item. Each seller is assigned a fulfillment expectation upon onboarding to our marketplace that they are expected to meet. Below is a summary of our seller fulfillment categories:
- Quick Ship: Orders typically ship in less than 2 business days.
- Standard Fulfillment : Sellers listed on our website as a "Standard Fulfillment Seller" typically take 3-7 business days plus shipping time in transit to deliver orders.
- Extended Fulfillment: Sellers listed on our website as an "Extended Fulfillment Seller" typically take 8-21 business days plus shipping time in transit to deliver orders.
You can get more information by visiting our shipping policy page.
Do you ship overseas?
At this time, we do not ship outside the U.S. We hope to expand this program worldwide in the future, but due to licensing and distribution territory restrictions, this is not available yet.
How much does shipping cost?
Shipping costs will be shown in your shopping cart when during checkout on our website. They are based on order weight, volume, origin and destination.
Is rush or extedited shipping available?
Sorry, at this time, we are unable to have our manufacturing partners ship rush orders.
Where do orders ship from?
All orders placed on MerchShowroom.com ship directly from the U.S. seller. These locations will vary by order depending on the manufacturer of the items. Please contact us if you require additional information about the location of a specific seller.
Which shipping services do you use?
All orders ship via FEDEX or UPS ground services.
Payment Information
How does payment work on MerchShowroom.com?
Payments are processed securely at checkout. We never store or share your credit card information with sellers.
We currently accept all major credit cards as well as additional payment methods like paypal. To help even more, you may qualify for a "buy now, pay later" installment payment plan provided by our financial partners. You options for payment will be displayed on our website when you checkout.
What happens if I get a shipment but it wasn't paid on my credit card?
Due to different order processing times and logistics with each manufacturer, it may be possible (although rare) to receive a shipment before it was paid. By placing an order with us, you entering into a legally enforceable contract with Merch Showroom LLC. By registering on our website, you are agreeing to abide by all terms of service.
We will reach out to you for payment on any balance due. Failure to respond to these requests with payment (unless otherwise arranged) will result in immediate reporting to all major credit agencies and collection actions. In the case of blatant fraud or theft, we will always file legal actions with your local government to press charges and prosecute to the fullest extent of the law. This includes criminal and civil charges whenever possible.
Marketplace and Sales Policies
Can I resell products I buy from Merch Showroom on marketplaces like Amazon, eBay, or Etsy?
In general, we allow reselling on your own website and physical store. However, each licensor and supplier may have restrictions that apply to selling on major third-party marketplaces like Amazon and Walmart Marketplace. Contact us if you have specific resale channel questions. You can also view any marketplace restrictions (if applicable) on the product page for each item on our site.
Can I resell the items on your website on online marketplaces like Amazon.com, Ebay, Facebook marketplace, Walmart.com or others?
This one is a bit tricky! Some manufacturers and suppliers allow sales on marketplaces. Other suppliers do not. To verify that you can resell on a specific marketplace, please reach out to us and let us know some of the items in which you're interested.
Also, if an item has a marketplace restriction, you can see that information below the product page of any item on our website.
Can you write me a letter authorizing me to sell on online marketplaces?
No, we do not have the rights or ability to approve 3rd party sellers on any marketplace. There are 2 separate challenges with selling licensed merchandise on marketplaces.
- Counterfeit or Cease and Desist Notices - These are sent by licensing companies or lawyers hired to protect copyright or trademark infringements online. If the manufacturer has not approved you directly for marketplace sales, it is possible that you could receive a notice like this because they may not be familiar with your company. If you have purchased from us and receive a trademark infringement, followed all marketplace policies for a specific product, and have not altered the product before sale in any way, contact us so we can work on your behalf to sort it out.
- Brand Gatekeeping - Amazon and other marketplaces have a program that brands can utilize to control who sells there branded items on a marketplace. Some brands require you to be an approved seller to list their items on a marketplace. Typically, brands and sellers on our marketplace are not accepting new clients. These are also typically the sellers that have marketplace restrictions for sellers. If you do not follow these restrictions on our website and sell on an unauthorized sales channel, your information will be shared with the manufacturer, your account with us will be closed and we will not be able to help you with any legalities or other marketplace issues (up-to and including suspension of your ability to sell on a marketplace, lawsuits and other legal action).
Can I resell your items online on my own ecommerce webstore?
Answer
Can I sell your items at live music venues or concerts that feature the artists that are performing?
No, probably not. Most of the licensing for band merch on our site states that no items can be sold within 500 meters of any live concert venue. This includes the parking lot or other parts of the property owned by the venue. This is specific to merchandise depicting the artist or band that is performing live (other related bands and artists may be OK). Please check with the venue for more information.
Returns & Exchanges
What is the return policy for wholesale orders?
Because our products are sold at wholesale pricing for retail, returns are typically only accepted for damaged, defective, or incorrect items. Please report any issues within 7 days of receiving your order. In the case of damage, please see our full policy.
Other returns will not be accepted.
Some of the items I received in my shipment are damaged or broken. What do I do?
Oh no! Please contact us immediately to report the damage. Depending on the situation, we will have you return the damaged items, issue a refund to you or replace them. This is will occur at no additional cost to you.
Copyright and Trademark Policies
Is everything on Merch Showroom licensed merchandise?
Yes, we require all sellers on Merch Showroom to sign legal supplier agreements verifying that all merchandise they offer on Merch Showroom is licensed. In many cases the suppliers here are well-known major suppliers that also sell to stores like Target, Macys, Nordstroms, Hot Topic, etc. For more information, please see our full trademark and intellectual property policy
What do I do if I get a cease and desist or trademark infringement notice for selling items bought on MerchShowroom.com?
Please let us know right away. We will collect up some additional information from you like the marketplace on which it occurred, your status as an approved retailer on that platform by the brand (if needed) and any additional information.
We will then work with the seller to remedy this for you.
If everything on MerchShowroom.com is licensed, how is it possible that I just got a cease and desist or trademark infringement notice for selling one of your items online?
The licensing industry is full of different partners that have varying interests in each license. This may include licensors, licensees, software companies hired by the licensors to eliminate trademark infringements online, lawyers, and others. If you are selling online and you receive an infringement notice, please contact us so we can work with you.
Please note that it is important to be approved directly the manufacturer to sell on some online marketplaces. For others, it's ok. Review all product, supplier and marketplace policies carefully before ordering.
For more information, please view our full trademark and IP Policy and Terms of Use policy.
Get in touch
Have questions about your order, or a general enquiry?